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young couple checking pre-application approval in MyFiles account on tablet

City of Burlington launches NEW online self-serve tool

Posted on Monday, May 08, 2023 03:30 PM

Burlington, Ont.— May 8, 2023 — The City of Burlington has updated its pre-building approval process and launched a new online self-serve tool called MyFiles. These improvements will help speed up when applicants can apply for a building permit.

The new MyFiles tool lets applicants check on the status of their pre-building approval application in real time. It allows them to follow along as their application goes through each step in the review process.

While applicants are still welcome to contact staff with questions, they can now login to this new portal to access information they may need about their application, if they prefer.

MyFilescan be used by residents who have applied for Pre-Building Approval after April 24, 2023. Once an account has been created, applicants can check the status of their files for applications related to:

  • decks,
  • accessory building or structure like a shed or gazebo,
  • renovations such as additions or
  • build a new house.

Process Updates 

The process has been updated by...

Waterdown Road Lane Closure

Posted on Monday, May 08, 2023 03:01 PM

Waterdown Road, south of Flatt Road, will have a lane closed from May 8 to June 20, 2023 for Burlington Hydro construction work. Temporary lane signals will be in place.

The Development Services Counter will be closed Friday, May 12

Posted on Friday, May 05, 2023 12:33 PM

The Community Planning Department's development services counter will be closed:

City Hall, 2nd FloorFriday, May 12, 8:30 a.m. to 4:30 p.m.

Community Planning staff will be offsite.

For general planning inquiries please email or call 905-335-7642.

Voicemails and emails will be answered by the next business day, Monday, May 15.

Are you prepared for an emergency?

Posted on Friday, May 05, 2023 09:30 AM

Emergencies or disasters can happen at any time. Emergency Preparedness Week is May 7-13 this year, and the City of Burlington is encouraging all individuals and families to be prepared by making a plan, building a 72-hour kit and staying informed.

Make a plan

Make a plan for what you and your family will do in an emergency or disaster. Do you know what will you do if you can’t access your home or if your family is not together when a large emergency or disaster happens? What will you do if there is no electricity for an extended time in the winter?

It's important that you and your family have a step-by-step action plan in case of emergencies. Involve all your family members in the planning process and remember to review and update your plan at least once a year.

Visit for more information about emergency preparedness, including a detailed emergency preparedness guide, preparedness information related to pets and several hazards, as well as directions on what to...

Council approves 2023 Tax Levy Bylaw

Posted on Thursday, May 04, 2023 03:48 PM

Burlington, Ont.—May 4, 2023—Burlington City Council approved the 2023 Tax Levy Bylaw at its meeting on May 4, 2023. The bylaw allows the city to bill 2023 property taxes and set payment due dates for final tax bills on June 21 and Sept. 21, 2023. Final tax bills will be mailed in late May.

The City of Burlington collects taxes for the city, Halton Region, and the Halton district school boards. For each residential dollar collected, 48.9 per cent stays in the city, 33.3 per cent goes to Halton Region and 17.8 per cent goes to the Halton district school boards.

Property tax payments can be made:

  • by cheque and debit at the Service Burlington counter, temporarily located at 390 Brant St. on the third floor
  • at your financial institution in-person, by telephone, or online
  • by placing a cheque in the City’s blue deposit box outside 390 Brant St. at the Elgin Street entrance, across from City Hall 

The City offers pre-authorized payment plans. Residents can apply for this option. Pre-authorized...