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Launch of digital assistant

Launch of new digital assistant on City website provides enhanced customer support

Posted on Monday, February 12, 2024 01:12 PM

Burlington, Ont.—Feb. 12, 2024— A new option to find the City information you are looking for has arrived. CoBy, the City’s first AI-powered digital assistant, can be found on the City’s website,

This customer service enhancement provides 24/7 access to a wealth of city information and services. With a simple click, residents, businesses, and visitors can pose questions and receive real-time, AI-generated responses, based on the extensive knowledge gathered from

CoBy is not just a digital assistant, it is an ever-evolving digital entity, designed to learn, adapt, and improve from every interaction, ensuring an enriched user experience. 

The City of Burlington is one of the first municipalities in Canada to launch a generative AI digital assistant, created with Microsoft Copilot Studio. 

How CoBy works

Web users will find a green conversation bubble icon in the bottom right-hand corner of every web page on Users can click the icon and enter a question...

Image of a person transacting at the kiosk in the Burlington Transit downtown terminal

We’re open on the weekends!

Posted on Friday, February 02, 2024 03:02 PM

We’re open on the weekends!

Starting on Sunday, Feb. 4, the Downtown Transit Terminal will be open every Sunday, from 10 a.m. to 2 p.m. Stop by to:

  • get transit information,
  • load or purchase your PRESTO card, or
  • ask about an item you may have left on the bus.

NEW Downtown Transit Terminal Hours

Monday to Friday, 8 a.m. to 6 p.m.
Saturday and Sunday, 10 a.m. to 2 p.m.
The Downtown Transit Terminal is closed on holidays.

Statutory Public Meeting, March 4, 2024 - Amendment to Official Plan, 1997, as Amended

Posted on Friday, February 02, 2024 12:00 PM

A City-initiated Housekeeping Amendment is proposed to the 1997 Official Plan, as amended, in order to address a number of general typographical errors.

Description of Proposed Amendments

It has recently come to staffs’ attention that updates are required to the numbering of several policies in the City of Burlington Official Plan (1997), as amended. The amendments proposed in the City-initiated Housekeeping amendment are minor, related to typographical errors and are considered to be of a housekeeping nature. The proposed Housekeeping amendment will not make changes to any existing permissions in the 1997 Official Plan, as amended.

Statutory Public Meeting

You are invited to attend a Statutory Public Meeting under the Planning Act for this Official Plan Amendment. This meeting will be held using a hybrid model, allowing members of Council, City staff and the public to participate remotely or in-person at Burlington City Hall, 426 Brant St. 

Meeting Date: March 4, 2024
Time: 9:30 a.m.

Statutory Public Meeting Notice - Bylaw Amendments: Parking for Multi-Unit Business Parks

Posted on Friday, February 02, 2024 08:00 AM

City-initiated Zoning Bylaw Amendments: Parking for Multi-Unit Business Parks

The Committee of the Whole is holding a public meeting to consider City-initiated amendments to the City’s Zoning By-law 2020, as amended, pursuant to Section 34 of the Planning Act. 

The proposed amendments include changes to:

  • update the term “Multi-Use Business Park” to “Multi-Unit Business Park”;
  • revise the definition of Multi-Unit Business Park to capture multi-unit developments located within zones that permit industrial and other uses;
  • simplify the parking requirements for Multi-Unit Business Parks.

These amendments facilitate shared parking amongst units within a development and will enable a quicker approval process when a unit changes to a new use within an existing Multi-Unit Business Park. 

You are invited to attend a Statutory Public Meeting under the Planning Act to consider the staff report and this proposed bylaw. This meeting will be held using a hybrid model, allowing members of Council, City staff...

Burlington Teen Tour Band

Upcoming band events and new Director for the Burlington Teen Tour Band

Posted on Thursday, February 01, 2024 02:30 PM

Burlington Teen Tour Band, Canada’s oldest and largest youth marching band, is set to delight audiences locally and overseas this spring. The Burlington Teen Tour Band will have their spring concert April 7 and have been invited to participate in the 80th D-Day Anniversary Tour in England and France May 31 - June 10. These performances not only mark a thrilling chapter for the band but are also bolstered by the announcement of new Burlington Teen Tour Band Director of Bands & Music Services Roberto (Rob) Cuesta. Roberto (Rob) will begin in his new role on Feb. 20, 2024, as the creative force behind Burlington’s globally renowned marching band.

About Burlington Teen Tour Band Director Roberto Cuesta

Roberto (Rob) brings over 28 years of experience in band and music services to the Burlington Teen Tour Band. He is a seasoned musician, marketer and business leader obtaining his Master of Business Administration with Distinction from Warwick Business School and a Postgraduate Diploma in...